Shipping & Returns

 

 

Note

Our confections are hand made and not mass produced. Please allow up to 8 days for delivery. 

 

If something is needed sooner or for a special occasion, please indicate this in the notes section of your order and we will contact you directly and do our best to accommodate. 


Returns Policy

Since this is a food product, we do not accept returns of products due to health reasons.  Therefore, if your product is defective or the order is in error, please Contact Us with your order number and details about the product. We will respond quickly with instructions for how best to remedy your concern.

Shipping

We can ship to virtually any address in the United States. Due to regional variations in temperature, there are some times of year that may require specialized shipping.  If we believe the heat is too intense for a successful product, we will coordinate with you for a delayed shipment or a refund.

 When you place an order, we will estimate shipping based on the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

At Champlain Islands Candy Lab, we do everything we can to ensure that your purchase arrives at its destination in good condition. 

 

  • All orders are shipped via USPS Priority Mail, and tracking information is provided.
  • Chocolates shipped during warm weather are packed with an ice pack.
  • If the shipping destination is over 70º F and delivered to a residence, someone must be present to receive the package upon delivery to ensure that packages are not left in the sun, in warm porches/decks/mailboxes, etc.

 

If we feel we cannot safely ship your purchase due to extreme temperatures, we will contact you to discuss a delay in shipping or a refund.

 

  • Champlain Islands Candy Lab is not responsible for any damage or loss to packages or product during shipment or upon delivery.